Shipping & Returns
USA Shipping
All USA orders are shipped via USPS First Class at a flat rate of $6 or via DHL Express $25.
We aim to ship completed orders out between 5 to 10 working days, unless otherwise specified.
If an items is listed as *PREORDER*, please allow up 2-3weeks from placing the order to the item being dispatched. If there is any particular delay we will notify you to by email to accommodate the arrangements.
If you need an order in a time sensitive matter, we recommend shipping DHL Express. Please do not hesitate to contact us with this matter. Through email customercare@divanajewels.com o WhatApp +504 9442-6548.
Divana is not responsible for any delivery delays or missing packages once it is in possession of the third party carrier (USPS, UPS, DHL, FEDEX, any currier or similar service)
Divana will always try to the best of their abilities and in good faith, help the customer with any issue that may arise at any given occasion in regards to the delivery of goods.
Honduras Delivery
All orders in Honduras are shipped from our distribution center in San Pedro Sula, with expreco or a local SPS carrier for a flat rate of $5.
Orders are available for pickup in our store in San Pedro Sula (Colonia La Trejo 22 Ave 11 Calle.
Divana is not responsible for any delivery delays or missing packages once it is in possession of the third party carrier (Expreco. CAEX, CM Airline, Island Shipping or any currier or similar service)
Divana will always try to the best of their abilities and in good faith, help the customer with any issue that may arise at any given occasion in regards to the delivery of goods.
World Wide Delivery
All international orders are shipped via DHL EXPRESS from SPS, Honduras for a flat rate of $25.
Please note, import tax cost run by the customer in all DHL International shipping orders and take from 2-5 Business Days.
Returns
Unfortunately, all orders are final sale. However, we want to make sure you are 100% satisfied with your purchase. If you have any issue please contact us at customercare@divanajewels.com.